What we're learning about products, customer experience, and automation, written by the people doing the work.
Everyone is asking whether AI will replace customer support. After a year of running AI-assisted support for our clients, we think that's the wrong question entirely.
Agencies ship and leave. Products live and evolve. After years on both sides of the handover, here's why we built Tremity around long-term ownership, and what that changes in practice.
Nikolay Tsanov